U.S.A QT-6100 Success Story
| Country | : USA |
|---|---|
| Distributor / Dealer | : CASIO America / Appel Company |
| User | : Glendale Community College |
| Location | : Glendale, CA |
Type of business and profile of user
Community colleges in the US are local colleges established and run by the state where they are located.
They are designed to offer a low cost college education for students in a local area.
Glendale Community college is located a little north of Los Angeles and has a student center with four (4) food service operations.
Model Name:
QT-6100
Installation Date:
September 21st, 2009
System Configuration
Four separate locations
One location has two QT-6100's with receipt printers, kitchen printer and integrated credit card.
The other three locations have one QT-6100 with receipt printer and integrated credit card.
What was the problem for Glendale Community College?
Old competitor equipment could not offer the growing needs of the customer.
Specific proposals to Glendale Community College
New equipment would offer the latest in technology (touch screen), speed up operations (touch screen, the installation of a kitchen printer and integrating their credit card transactions) and a system that would meet their growing needs.
How did Glendale Community College select CASIO QT-6100?
They had a long successful relationship with the dealer Appel Company and the salesman Richard Cox.
Based on cost and functionality they chose the QT-6100
Improvement of customer job after using CASIO QT-6100
Using the integrated credit card feature mangers time closing out at the end of the night has decreased. Instead printing out two reports, the ECR and the credit card terminal and trying to settle with those reports, only 1 report is required now and speeds up the settling process.
When ordering food at the grill restaurant servers had to walk orders back to the kitchen taking time away from servicing customers. Using kitchen printers the ordering process is more efficient.
The QT-6100 touch screen was easier to train new employees and easily lead servers through the sales transaction.
