New Zealand QT-6000 Success Story
| Country | : New Zealand |
|---|---|
| Distributor / Dealer | : Monaco Corporation Ltd / Calcullus Ltd |
| User | : Columbus Coffee |
| Location | : Headquarters in Auckland, Nationwide chain stores |
Type of business and profile of user
Cafe with food and beverages
Table where people can eat in and take out
Young to middle aged staff
Majority of staff fulltime
Model Name:
Started with QT2000/2100 (approx. 20 units)
Now most sites have QT6000 (approx. 20 units)
Installation Date:
First site in 2002, first QT6000 in 2005
System Configuration
(1) - (3) QT-6000
(1) Cabinet food order printer + Receipt
(1) Coffee order printer
(1) Kitchen order printer
Back office software Internet connection with Broadband Modem
What was the problem for Columbus Coffee?
No system in the past installation. Started with them from the beginning.
Specific proposals to Columbus Coffee
Three QT2000's in their original sites. When the room is upgraded for future sites, QT-6000 was proposed. Showed external printers with receipt & kitchen, mag reader and FTP remote communication by Summa back office software were also proposed.
How did Columbus Coffee select CASIO QT-6000?
Needed a till that would be easy to teach for new staff and with a brand name they recognised.
QT-6000 touch operation with color pulldown group feature is very fast and helpful to reduce the operation mistake by each clerk.
Improvement of customer job after using CASIO QT-6000
The till is easy to operate which means that serving customers is a lot faster and a better experience for them.
Less operator errors
Simple for new staff to be taught how to operate the till which is important with a high staff turnover
Concering the order printers no orders are lost as sometimes happen when they are written by hand.
Owner or manager in the headquater is very helpful to analyze the sales information of all branch shops on one screen of PC display by using back office software with QT-6000 (QT-2000/21000) ECRs.
