New Zealand QT-6000 Success Story
| Country | : New Zealand |
|---|---|
| Distributor / Dealer | : Monaco Corporation Ltd / POS Technology Ltd |
| User | : Wendy's |
| Location | : Headquarters in Wellington, Nationwide chain |
Type of business and profile of user
Nationwide chain of takeaway Ice cream and dessert bars.
Largely young customer base and staff is less than 25
Lots of products have size and flavor combinations
Reasonably stable staff base (not high turnover)
Staff are not technically trained
First job for many staffs
Model Name:
QT6000 in 17 sites, TK2300 in 16 sites
Installation Date:
first QT6000 installed in July 2007
System Configuration
QT-6000
Receipt printer
EFT terminal
Wireless bracelet clerk sign-in/off device
Back office software Internet connection with broadband modem
What was the problem for Wendy's?
Hard to get parts for modems, software and dial-up connection was unreliable, lots of the businesses only had one phone line so communication with HQ was often interrupted.
Specific proposals to Wendy's
QT6000's across all stores with receipt printer & cash drawer, connected to head office with high speed and stable FTP remote communication.
How did Wendy's select CASIO QT-6000?
Easy to navigate visual layout
Touch screen technology speeds up operation over standard cash register models
Design of the touch screen unit fitted with the look of the business
Simple for the manager to perform reporting functions and make basic changes to buttons and PLU's
Button customisation and layout options allow you to maximise your screen space for the most efficient layout
NZ distributor and dealers had a good ongoing relationship with Wendy's head office as well as a strong dealer support network throughout the country. NZ dealer network was important to them becasue franchise outlets are located all around the country.
Improvement of customer job after using CASIO QT-6000
Less hurry and cost for franchisees to operate. The broadband connection from head office can update franchisees tills remotely. This means franchisees don’t risk making mistakes programming the till and all updates are done fast and effectively, reducing overall cost.