New Zealand QT-6000 Success Story
| Country | : NEW ZEALAND |
|---|---|
| Distributor | : MONACO CORPORATION LTD. / CALNAR WAIKATO |
| User | : BAHAMA HUT |
| Location | : HAMILTON, NEW ZEALAND |
Type of business and profile of user
NIGHT CLUB STYLE BAR WITH GAMING MACHINES AND AN UPSTAIRS VIP LOUNGE AND BAR
INNER CITY NIGHT SPOT HOLDING UP TO 1000 PATRONS
TRADING 7 DAYS PER WEEK WITH 18 POKER MACHINES / GAMES COMPETITIONS AND ACTIVITIES 7 NIGHTS A WEEK
THURSDAY, FRIDAY AND SATURDAYS HAVING QUEUES TO GET IN AND UP TO 4 DEEP AT THE BAR WAITING FOR SERVICE
BECAUSE OF THE STUDENT NATURE OF PATRONS 90% OF SALES ARE EFTPOS AND OFTEN ONLY 1 TO 3 DRINKS AT A TIME
Model Name:
QT6000 UNITS x 4
Installation Date:
OCTOBER, 2006
System Configuration
THREE TERMINALS IN MAIN BAR WITH 4 EFTPOS MACHINES
ONE TERMINAL UPSTAIRS IN VIP BAR 1 EFTPOS MACHINE
ALL FOUR TERMINALS BACK TO A HUB USING POINT-3 SOFTWARE ON BACK OFFICE P.C.
What was the problem for BAHAMA HUT?
THE BAR WAS PURCHASED WITH 4 COMPETITOR'S TERMINALS AND BACK OFFICE SOFTWARE. HOWEVER THEY WERE SUFFERING WITH FOLLOWING PROBLEMS.
DELAYS IN TERMINALS UPDATING TABS AND ACCOUNTS TO BACK OFFICE (NEED TO GO TO BACK OFFICE FOR ACURATE TAB SETTLEMENT FIGURE.)
DIFFICULT PROCESS FOR STOCKTAKING
ISSUES WITH INCORRECT STOCK FIGURES (TERMINAL READS NOT ALWAYS GETTING TO BACK OFFICE)
VERY SLOW READING AT END OF NIGHT
SLOW OPERATION AT TILL BECAUSE OF POOR KEY LAYOUT OF PRODUCTS (SOME NEEDING THREE OR FOUR BUTTON DEPRESIONS TO SELECT PRODUCTS
THE SCREEN IS HARD TO SEE IN LOW LIGHT BAR AREA
EXCESSIVE CHARGES FROM SUPPORT COMPANY
TERMINAL FALURE WITH MOST LIQUID SPILLS
Specific proposals to BAHAMA HUT
ALL TABS RUN BY MAGNETIC CARD SWIPE
INSTANT BALANCE / PAYMENT OPTIONS AT ANY TERMINAL
THE BACK-OFFICE SOFTWARE (POINT3) HAS BY GROUP OR DEPARTMENT OR FULL STOCKTAKE OPTIONS WHICH ARE EASY TO OPERATE
ALL TERMINALS READ EVERY TIME AND ARE CONFIRMED BY THE SOFTWARE AS READ
END OF DAY CAN BE DONE ON THE NIGHT OR THE NEXT MORNING AND IS VERY QUICK
ALL TERMINALS ARE CONFIGURED SO ANY PRODUCT CAN BE SELECTED WITH A MAXIMUN OF TWO DEPRESSIONS (TOP SELLERS ARE ON OPENING PAGE WITH LARGE KEYS)
THE SCREEN IS BRIGHT AND EASY TO SEE
A 12 MONTH SERVICE CONTRACT WAS SOLD WITH THE EQUIPMENT ENSURING A FIXED COST TO THE BAR OWNER
THE TERMINALS HAVE BEEN SUBJECTED TO HARSH TREATMENT AND LIQUID SPILLS FOR THE PAST 5 MONTHS WITHOUT A SINGLE FALURE.
How did BAHAMA HUT select CASIO QT-6000?
A LONG RELATIONSHIP WITH THE OWNERS WHO HAVE USED QT2000 AND QT2100 IN OTHER BUSINESS IN THE PASTTHE DEALER, CALNAR'S REPUTATION FOR ON GOING SERVICE PLAYED A BIG PART IN THERE DECESISION
Improvement of BAHAMA HUT after using the CASIO product
BONUS OUTCOME
TWO LESS STAFF ON THE BAR ARE PUTTING THROUGH GREATER SALES VOLUMES ON THE BUSY NIGHTS